Have you written a postcard lately?
As a tour-operator we get a feedback from our clients through Tripadvisor, Facebook, email, Whatsapp etc. However, it happens sometimes that we get a postcard from clients who had a nice experience with us and would like to say “thank you” for the service we offered them. It’s a heart-warming moment when we open the envelope and find wonderful words for our guides.
Sending and receiving a postcard today doesn’t happen so often. In the high-tech era we are living in, we are not used to receive this long-distance-traveling thoughts anymore, but when it happens it transmits us a lot of motivation, warmth and kindness.
This time our guide Emanuele got the postcard for the Vatican Tour he did recently and our clients wanted to remember him and the whole City Lights team by writing some warm and kind words. Such a nice surprise for all of us!!!